Debugging Bitdefender Business Solution issues
Please provide us with a support tool log from the affected machine so we can further analyze the situation.
You can generate the Support Tool log by following these KB articles:
- for Windows: https://www.bitdefender.com/support/generating-endpoint-security-and-best-support-tool-log-1133.html
- for Linux: https://www.bitdefender.com/support/generating-endpoint-security-for-linux-support-tool-log-1574.html
- for Mac: https://www.bitdefender.com/support/generating-endpoint-security-for-mac-support-tool-log-1556.html
Please run the executable file with Administrative rights in order to collect all the data.
Once the process is complete, you will have an archive created on your Desktop.
Please attach the Support Tool log to your reply.