The Bitdefender interface is not showing up
If you’re trying to access your Bitdefender security program but the main interface cannot be displayed, this means that the program was not installed properly. This is probably due to an older kit being used during the installation process.
To fix this issue, here’s what you’ll have to do:
1. Uninstall the Bitdefender security software from the Control Panel
How to uninstall Bitdefender
In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find the program you wish to uninstall, right click on it and select Uninstall.
3. Follow the steps in the wizard to complete the process.
NOTE: If you wish to uninstall a security solution and you encounter an error, we recommend using its dedicated uninstall tool. You can find a list with the most common security solutions here.
In Windows 8 and Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example, you can start typing “Control Panel” directly in the Start screen) and then click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find the program you wish to uninstall, right click on it and select Uninstall.
4. Follow the steps in the wizard to complete the process.
NOTE: If you wish to uninstall a security solution and you encounter an error, we recommend using its dedicated uninstall tool. You can find a list with the most common security solutions here.
In Windows 10:
1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps.
3. Find the program you wish to uninstall, right click on it and select Uninstall.
4. Follow the steps in the wizard to complete the process.
NOTE: If you wish to uninstall a security solution and you encounter an error, we recommend using its dedicated uninstall tool. You can find a list with the most common security solutions here
2. Go to Bitdefender Central and log in to your account.
3. Install Bitdefender.
How to install Bitdefender
1. Access your Bitdefender Central account.
2. Click on My Devices.
3. In the My Devices window, click the INSTALL PROTECTION button.
4. Choose one of the two available options.
NOTE: Install Bitdefender on the computer you’re using by clicking on Protect this device, or you can install it On another device.
NOTE: If you choose to install it on another device, click on Protect other devices, select the corresponding operating system and then click CONTINUE. Type an e-mail address in the field, and click SEND.
5. Wait until the download is finished, then run the installer. You will see a download window and then you will see the main install window.
6. You can choose your install language before proceeding with the installation.
7. Click INSTALL to confirm your preferences and begin the installation. Wait for the installation to complete. A summary of the installation is displayed. If any active malware was detected and removed during the installation, a system reboot may be required.
8. Click START USING Bitdefender to finish the installation process.